--- title: "Moving your practice to HyperCRM" description: "How switching to HyperCRM works: we move your patients, appointment history, files and price list across ourselves, free, on both plans and with no setup fee." canonical: "https://hypercrm.app/migrate" lang: "en" updated: "2026-08-19" --- _Switching_ # We move your records across, not you Switching practice software is the part everyone dreads, and the reason clinics stay somewhere they have outgrown. There is no import screen for you to fight with — you send us an export from your current system and we load it, at no charge, on either plan. [Talk to us about switching](/contact) · [See pricing](/pricing) ## How a move actually goes Four steps. You are involved in two of them, and you keep your current system running throughout. 1. **Send us what you have** — An export from your current system in whatever format it produces — CSV, Excel, a database dump. If you cannot get an export out of it, tell us which product it is and we will help you ask them for one. 2. **We tell you what will and will not come across** — We read your export and write back with exactly what maps onto a HyperCRM record, what does not, and a date. You decide whether to go ahead knowing both, rather than finding out mid-move. 3. **We load it** — Your records go in through the same API the application itself runs on, into your own practice, during your trial. Nothing about your current system changes while this happens. 4. **You check it before you commit** — Open your own patients, your own history, your own price list, and compare them against the system you are still running. If it is not right, we fix it or you walk away — you have not paid anything at this point. ## What comes across Everything below lands as a real record you can open, search and edit — not an attachment or a note that says what used to be there. ### Patients Names, dates of birth, contact details, address and country, notification preferences, and your existing tags and patient statuses. ### Appointment history Past and future appointments keep their real dates and times, against the right patient and practitioner, so last year's visits read as last year's. ### Clinical notes The text of every note, on the right patient record — with the caveat below about dates, which is worth reading before you move. ### Files and imaging Documents, photos, X-rays and STL scans, attached to the patient they belong to rather than dumped in one folder. ### Your price list Your service catalogue with your own prices and durations, so you are not rebuilding it from a blank page or accepting a generic one. ### Billing history Past charges against the patients they were raised for, so a patient's financial history does not start on the day you switched. _Dental PMS price ranges (Curve, Dentrix, Denticon) from public software directories, checked on 15 August 2026. These vendors quote after a call, so they are ranges rather than fixed prices._ ## What it costs Nothing, on either plan, permanently. There is no setup fee, no onboarding fee, no per-record charge and no minimum contract attached to the offer. Dental incumbents quote €800–€2,400 to convert your data before you have booked a single appointment; we would rather you spent that on your practice. This is not an introductory offer that expires. Migration is free because a switching cost is the thing that keeps practices trapped in software they dislike, and a company that charges for it is charging you to solve a problem it benefits from. ## Who does the work We do. Your export is read by the people who wrote the software rather than by an onboarding team working from a script, which is why the answer you get names the parts that will not map. Someone working from a checklist cannot tell you that, because they do not know either. ## Leaving is the same deal Every list exports to CSV and every file downloads, free and immediately, during the trial, on both plans, and after you cancel. Cancelling leaves your account readable and exportable indefinitely; nothing is deleted because you stopped paying. The [security page](/security) covers how records are protected while they are with us, and the [terms](/terms) set out cancellation in full. We are describing the exit on the page about the entrance on purpose. A migration promise from a company that makes leaving difficult is worth nothing. ## If you are still deciding Nothing here needs a sales call. If you want to know whether your particular system's export will come across, send it to [hello@hypercrm.app](mailto:hello@hypercrm.app) and you will get a specific answer from someone who can read it, usually with the awkward parts named first. > **One thing that does not transfer cleanly: note dates** — An imported clinical note keeps its full text, on the correct patient, but it is recorded as having been created on the day we load it, by the account that loaded it. HyperCRM has no way to write a note into the past, and we will not fake one. So we write the original date and author into the note itself, where they are readable, and your old system's dated record remains the authoritative one for anything that happened before you switched. If your note history has to stand up in a dispute, keep a read-only export of it — that is true of any migration between any two systems, and anyone who tells you otherwise is selling. ## Common questions ### Can I export my data? Yes. Every list in HyperCRM exports to CSV from the app, and your files can be downloaded at any time. Your practice data belongs to you, and there is no export fee or waiting period — on either plan, during the trial, and after you cancel. ### How much does HyperCRM cost? HyperCRM is paid software. Every practice starts with a 30-day free trial of the full Complete plan, with no card required. After that, plans start at €19 and €29 a month excluding VAT, banded by how many practitioners you have. Every price is printed on the pricing page rather than quoted on a call. ### Is there an import tool I can use myself? No. Records are loaded by us, through the API the application runs on. For a one-off move that is the better arrangement anyway: a self-serve importer would hand you the job of mapping your old system's fields onto ours, which is the part that actually goes wrong. ### How long does it take? We give you a date after reading your export, not before. How long it takes depends entirely on what your current system produces — a clean CSV of a few thousand patients is not the same job as a database dump with clinical notes spread across four tables — and quoting a number before seeing yours would be a guess dressed up as a commitment. ### Do I have to stop using my current system? No. Nothing we do touches it. Load your records into a HyperCRM trial, run both for as long as you want to, and switch over when you are satisfied rather than on a date somebody sold you. Practices usually pick a quiet week and a clean cutoff date. ### What if my old system will not give me an export? Tell us which product it is and we will help you ask for it — your patient records are your data under GDPR Article 20, and a provider refusing to hand them over in a usable format is a problem with a legal answer as well as a technical one. This is common enough that it is worth raising before you commit to anything. ### What happens if the migration goes wrong? You are on a free trial with no card on file, running alongside your existing system, and you have checked the result before committing to anything. If it is not right we fix it, and if it cannot be made right you have lost nothing but the time it took to send us a file. ## Send us an export and find out A specific answer about your own records, from someone who can read the file. [Talk to us about switching](/contact)